01
Request authorization
Contact support with your order reference before returning any engine. Unauthorized returns cannot be processed.
Customer protection
Refund & return policy
Clear authorization, careful freight handling, and documented inspection protect both the buyer and the inventory process.
How returns work
A step-by-step return process
02
Confirm eligibility
Eligibility depends on the product condition, written order terms, installation status, and the reason for the return request.
03
Prepare the shipment
Use original packaging when practical, or an equivalent freight-ready crate. Document the engine condition with photos before shipping.
04
Freight and inspection
Return freight is coordinated after authorization. Refunds or remedies are reviewed after inspection of the returned unit.
Important notes
Before starting a return
Engine freight is specialized. Always wait for authorization and shipping instructions before sending a unit back.
- Returns require prior written authorization.
- Freight charges, accessorial fees, and restocking considerations may apply based on the order terms.
- Installed engines are reviewed under the applicable guaranty rather than a standard unused-return process.
- Specialty, as-inspected, and custom-configured units may be non-returnable unless stated otherwise in writing.
- Refund timing depends on inspection completion and the original payment method.
Questions about a refund?
Include your order reference, engine model, and delivery status when you contact us. Support will confirm whether the request falls under refund, return, or guaranty review.